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Ordering Information

While our new site has many exciting new features, we’re continually working to improve user experience. We’d love to hear your comments and suggestions! Please take our Website Survey to let us know what you think.


Quick Links:
Online Ordering
Adding Products to Cart
QuickOrder
Add To Favorites
Checkout
International Orders
Custom Wristbands
Using My Account 360
Login
Logout
Create Login Account
Change Your Password
Request Forgotten Password
My Dashboard
View Order History
Sales Order Status
Track a Shipment
Print a Sales Order
Add or Edit a Shipping Address
Edit a Billing Address
Manage Favorites
Terms & Conditions

 

Online Ordering

 


 

 

  • If you know the product number or name, you can enter it by selecting “Quick Order” located on the top of our website.This will take you to the "Quick Order Entry" screen where you enter the product number or name, specify the quantity and color and click on the "Add To Cart" button. When you are done adding products to your cart, click on the "View Cart" button to view cart and proceed to checkout.

 

  • For products you order regularly, we recommend that you add them to your Favorites list. You must be logged in to add products to your Favorites list. Learn how to manage Favorites at the bottom of this page.

 

  • Coupon code: If you received a mailer or e-mailing with a Coupon code, please enter it into your shopping cart prior to checkout.
  • Checkout / submit your online order: From the View Cart page, click the “Checkout” button. Follow the steps through Checkout and click the Place order now button on the final page.

 


 

International Orders:
For orders outside the USA and Puerto Rico, please contact our International Department at 818.897.1111 or email
intl@pdcorp.com.

Canada customers: Contact Admitec at 800.267.6757 or visit www.admitec.ca
Europe, Middle East and Africa customers: Contact PDC Europe at +32 67 89 56 56, or e-mail info@pdcsolutions.eu
Latin America and Asian-Pacific customers: Contact the PDC International Department at 818.897.1111 or e-mail intl@pdcorp.com

 

Log In to Your Account

  • Pre-requisite: You must already have an established online account.
  • Click the My Account 360° link at the top of the web page.
  • In the Customer Login section, type in your e-mail address and password.
  • Note: If you had a login account with your e-mail address as username for stjohninc.com, timemed.com, or pharmex.com, your login and password will work for this site. If you had a login username that was not an e-mail address, you will need to create a new login.
  • Option 1: Contact Customer Service at 800.435.4242 to set up a login account on your behalf.
  • Option 2: Create a new login during the checkout process select “Create an account for later use”.
  • Option 3: Go to the Log in pull down menu and select “Register”. Simply follow the onscreen instructions to create a login account using your e-mail address and a password.
  • Option 4: Click the My Account 360° link at the top of the web page. Select “Create an Account” then follow the onscreen instructions to create a login account using your e-mail address and a password.
  • Pre-requisite: You are already logged in to your account.
  • Click the My Account 360° link at the top of the web page.
  • Click on “Log out”.
  • If you don’t receive your password within an hour, be sure to check your spam folder.
  • Click the My Account 360° link at the top of the web page
  • Log in to your account
  • Click on Account Information link on the side menu
  • In the Edit Account Information select “Change Password”, type in your current password and your new password. Retype your password again.

View My Dashboard

  • Customize your ordering experience for quick, convenient online ordering!Here you can view and manage items for your account, including:
    • View Account Information
    • View Address Book
    • View My Orders (items you’ve ordered in the past)
    • View My Favorites (includes online favorites for the entire account)
    • View My Favorites (includes online favorites for the entire account)

View My Orders

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • Select the sales order you want to view and click View Detail

 

 

Track a Shipment

  • Pre-requisite: You must already have an established online account and placed an online order that has shipped.
  • Log in to your account
    • On the My Account 360° Page, click on “My Orders” select the order you want to track by click on “View Order”. In View Order you have the tracking information for the order.
    • Click on the Waybill # which is the tracking number (blue)
    • This will connect you to the UPS website to view tracking information

 

 

Print an Invoice

  • Pre-requisite: You must already have an established online account and placed an order that has shipped and invoiced.
  • Log in to your account
  • On the My Account 360° Page, under the heading click the “My Orders” button
  • Select the Sales Order you want to view
  • Select the Invoice button and click “View Order”
  • Click Print on your web browser

 

 

View Sales Order Status

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • On the My Account 360° Page, click the “My Orders” button
  • Orders are listed with their status in the status column”

Pending – Order submitted by customer to PDC.
Entered – Order received by PDC and uploaded to system
Booked – Order inventory reserved and scheduled, credit card charged by PDC.
Closed – Order shipped to customer.
Cancelled – Order cancelled before booking.

 

Add or Edit a Shipping Address

  • Pre-requisite: You are already logged in to your account.
  • From the My Account 360°  Page, click “Go to Address Book”
  • Edit Default shipping address displayed by clicking “Change Shipping Address”
  • Add a new shipping address by clicking “Add New Address” and filling in the field completely. You have the option of making the new address as Default Shipping Address by selecting “Use as my default shipping address” Then click “Save Address” to save.
  • You also have the option to add a shipping address during the checkout process.
    • From the Billing Address Information screen, deselect "Ship to the same address" click on Pull Down Menu “Select a shipping address from your address book or enter a new address” and select “New Address”. Type in the complete address and then if you want to save it in Address Book select “Save in address book”
    • Make sure you have selected the correct Billing and Shipping Addresses and click Place order now to complete your order.

Add a Billing Address

  • Pre-requisite: You are already logged in to your account. Billing address must match credit card information.
  • You have the option to add a billing address during the checkout process.
    • From the Billing Address Information screen, click on Pull Down Menu “Select a billing address from your address book or enter a new address”and select New Address.
    • Type in the complete address and then if you want to save it in Address Book select “Save in address book”
  • Make sure you have selected the correct Billing and Shipping Addresses and click Proceed with Checkout to complete your order.

 

Manage Favorites

  • Pre-requisite: You must already have an established online account.
  • Log in to your account
  • Add Product to Favorites List
      • From any product ordering page, click the “My Favorites” button to add a product to your Favorites list.You will see the message “Product has been added to your Favorites". Which confirms the product was added to your Favorites list. You are then taken to My Favorites page. You may continue shopping by clicking “Click here to continue shopping“.
  • View Your Favorites List
    • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your My Favorites list.
  • Order Products Quickly from Favorites List
    • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your “My Favorites” list. You may then enter the quantity and click on the "Add to Cart" button or “Add all to Cart”. You will then be taken to the
  • Share Products from Your Favorites List with family and friends
    1. Select My Favorites from My Account 360.
    2. Click on Share Favorites
    3. Add Email address of the person you want to share Favorites List with
    4. Add message you want to Send
    5. Click on Share Favorites

 

 

 

 

 

Custom Wristbands

  • From Custom Wristbands select any style for example: Custom Tyvek® Wristbands
  • Choose a Wristband Color for the artwork
  • You may choose one or more images or upload your own images for the artwork
  • You may place the image anywhere on the imprinting area by dragging the image to the desired location
  • Type the text you want on artwork
  • You may move the text anywhere on the imprinting area by dragging the word phrase to the desired location
  • You may change Font, Font size, style of the text for the artwork.
  • You may serialize the artwork using serial number, barcode, or QR code based on style of wristband you have selected

 


 

Online Ordering Terms

USA: Full payment in advance for online orders. We accept American Express, Visa, and Mastercard. Payment on your card statement will appear as "PDC"

Canada: Please call ADMITEC at 800.267.6757 or visit them at www.admitec.com.

International: For orders outside the USA and Canada, please contact our International Sales Department at 661.257.0233 or e-mail intl@pdcorp.com
Note: The wristbands featured on this website are not intended for Healthcare applications. To order products for Healthcare, visit www.pdchealthcare.com.

Sales Tax

State Tax is added where applicable. If you are tax exempt, please call Customer Service at 800.255.1865 to place your order by phone.

Lead Times

Refer to lead times shown for each product. Orders for 20+ boxes may require longer turnaround.

Shipment and Delivery Times

When ordering online, choices of shipping methods and associated costs are given. Please allow approximately 3-7 business days for ground transit depending on your location. Next Day Air and 2nd Day Air are also available. Products ship from distribution centers in California and Wisconsin.

Returns

All returns for credit require written authorization from PDC. To process a Return Merchandise Authorization form (RMA), contact Customer Care at 800.255.1865.Custom printed or serialized product is not returnable. Merchandise must be returned in full boxes, original packaging, and in good condition. Authorized returns must be received by PDC. within 10 working days from the date of issuance. PDC will allow returns under the following circumstances:

  • When ordered in error and if returned in less than 60 days of the date of invoice, freight prepaid by the customer. A 15% restocking fee will be assessed.
  • When shipped in error by PDC, and returned within 30 days from date of invoice, for full credit, including freight.

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