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Ordering Information

While our new site has many exciting new features, we’re continually working to improve user experience. We’d love to hear your comments and suggestions! Please take our Website Survey to let us know what you think.


Quick Links:
Online Ordering
Adding Products to Cart
QuickOrder
Add To Favorites
Checkout
International Orders
Custom Wristbands
Using My Account 360
Login
Logout
Create Login Account
Change Your Password
Request Forgotten Password
My Dashboard
View Order History
Sales Order Status
Track a Shipment
Print a Sales Order
Add or Edit a Shipping Address
Edit a Billing Address
Manage Favorites
Terms & Conditions

 

Online Ordering

 


 

 

  • If you know the product number or name, you can enter it by selecting “Quick Order” located on the top of our website.This will take you to the "Quick Order Entry" screen where you enter the product number or name, specify the quantity and color and click on the "Add To Cart" button. When you are done adding products to your cart, click on the "View Cart" button to view cart and proceed to checkout.

 

  • For products you order regularly, we recommend that you add them to your Favorites list. You must be logged in to add products to your Favorites list. Learn how to manage Favorites at the bottom of this page.

 

  • Coupon code: If you received a mailer or e-mailing with a Coupon code, please enter it into your shopping cart prior to checkout.
  • Checkout / submit your online order: From the View Cart page, click the “Checkout” button. Follow the steps through Checkout and click the Place order now button on the final page.

 


 

International Orders:
For orders outside the USA and Puerto Rico, please contact our International Department at 818.897.1111 or email
intl@pdcorp.com.

Canada customers: Contact Admitec at 800.267.6757 or visit www.admitec.ca
Europe, Middle East and Africa customers: Contact PDC Europe at +32 67 89 56 56, or e-mail info@pdcsolutions.eu
Latin America and Asian-Pacific customers: Contact the PDC International Department at 818.897.1111 or e-mail intl@pdcorp.com

 

Log In to Your Account

  • Pre-requisite: You must already have an established online account.
  • Click the My Account 360° link at the top of the web page.
  • In the Customer Login section, type in your e-mail address and password.
  • Note: If you had a login account with your e-mail address as username for stjohninc.com, timemed.com, or pharmex.com, your login and password will work for this site. If you had a login username that was not an e-mail address, you will need to create a new login.
  • Option 1: Contact Customer Service at 800.435.4242 to set up a login account on your behalf.
  • Option 2: Create a new login during the checkout process select “Create an account for later use”.
  • Option 3: Go to the Log in pull down menu and select “Register”. Simply follow the onscreen instructions to create a login account using your e-mail address and a password.
  • Option 4: Click the My Account 360° link at the top of the web page. Select “Create an Account” then follow the onscreen instructions to create a login account using your e-mail address and a password.
  • Pre-requisite: You are already logged in to your account.
  • Click the My Account 360° link at the top of the web page.
  • Click on “Log out”.
  • If you don’t receive your password within an hour, be sure to check your spam folder.
  • Click the My Account 360° link at the top of the web page
  • Log in to your account
  • Click on Account Information link on the side menu
  • In the Edit Account Information select “Change Password”, type in your current password and your new password. Retype your password again.

View My Dashboard

  • Customize your ordering experience for quick, convenient online ordering!Here you can view and manage items for your account, including:
    • View Account Information
    • View Address Book
    • View My Orders (items you’ve ordered in the past)
    • View My Favorites (includes online favorites for the entire account)
    • View My Favorites (includes online favorites for the entire account)

View My Orders

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • Select the sales order you want to view and click View Detail

 

 

Track a Shipment

  • Pre-requisite: You must already have an established online account and placed an online order that has shipped.
  • Log in to your account
    • On the My Account 360° Page, click on “My Orders” select the order you want to track by click on “View Order”. In View Order you have the tracking information for the order.
    • Click on the Waybill # which is the tracking number (blue)
    • This will connect you to the UPS website to view tracking information

 

 

Print an Invoice

  • Pre-requisite: You must already have an established online account and placed an order that has shipped and invoiced.
  • Log in to your account
  • On the My Account 360° Page, under the heading click the “My Orders” button
  • Select the Sales Order you want to view
  • Select the Invoice button and click “View Order”
  • Click Print on your web browser

 

 

View Sales Order Status

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • On the My Account 360° Page, click the “My Orders” button
  • Orders are listed with their status in the status column”

Pending – Order submitted by customer to PDC.
Entered – Order received by PDC and uploaded to system
Booked – Order inventory reserved and scheduled, credit card charged by PDC.
Closed – Order shipped to customer.
Cancelled – Order cancelled before booking.

 

Add or Edit a Shipping Address

  • Pre-requisite: You are already logged in to your account.
  • From the My Account 360°  Page, click “Go to Address Book”
  • Edit Default shipping address displayed by clicking “Change Shipping Address”
  • Add a new shipping address by clicking “Add New Address” and filling in the field completely. You have the option of making the new address as Default Shipping Address by selecting “Use as my default shipping address” Then click “Save Address” to save.
  • You also have the option to add a shipping address during the checkout process.
    • From the Billing Address Information screen, deselect "Ship to the same address" click on Pull Down Menu “Select a shipping address from your address book or enter a new address” and select “New Address”. Type in the complete address and then if you want to save it in Address Book select “Save in address book”
    • Make sure you have selected the correct Billing and Shipping Addresses and click Place order now to complete your order.

Add a Billing Address

  • Pre-requisite: You are already logged in to your account. Billing address must match credit card information.
  • You have the option to add a billing address during the checkout process.
    • From the Billing Address Information screen, click on Pull Down Menu “Select a billing address from your address book or enter a new address”and select New Address.
    • Type in the complete address and then if you want to save it in Address Book select “Save in address book”
  • Make sure you have selected the correct Billing and Shipping Addresses and click Proceed with Checkout to complete your order.

 

Manage Favorites

  • Pre-requisite: You must already have an established online account.
  • Log in to your account
  • Add Product to Favorites List
      • From any product ordering page, click the “My Favorites” button to add a product to your Favorites list.You will see the message “Product has been added to your Favorites". Which confirms the product was added to your Favorites list. You are then taken to My Favorites page. You may continue shopping by clicking “Click here to continue shopping“.
  • View Your Favorites List
    • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your My Favorites list.
  • Order Products Quickly from Favorites List
    • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your “My Favorites” list. You may then enter the quantity and click on the "Add to Cart" button or “Add all to Cart”. You will then be taken to the
  • Share Products from Your Favorites List with family and friends
    1. Select My Favorites from My Account 360.
    2. Click on Share Favorites
    3. Add Email address of the person you want to share Favorites List with
    4. Add message you want to Send
    5. Click on Share Favorites

 

 

 

 

 

Custom Wristbands

  • From Custom Wristbands select any style for example: Custom Tyvek® Wristbands
  • Choose a Wristband Color for the artwork
  • You may choose one or more images or upload your own images for the artwork
  • You may place the image anywhere on the imprinting area by dragging the image to the desired location
  • Type the text you want on artwork
  • You may move the text anywhere on the imprinting area by dragging the word phrase to the desired location
  • You may change Font, Font size, style of the text for the artwork.
  • You may serialize the artwork using serial number, barcode, or QR code based on style of wristband you have selected

 


 

Terms & Conditions

Payment Terms

All online orders must be pre-paid in full prior to shipment. State and local taxes, if applicable, will be included when invoiced. Precision Dynamics Corporation (PDC) accepts American Express, Mastercard and Visa at the time of order. All prices are in U.S. dollars. Foreign import duties and exchange rates, if any, are the responsibility of the customer.

Net 30 days payment terms available for offline orders pending approval of credit application. We also accept and encourage electronic payments (ACH/wire).

Price/Delivery Terms

Unless otherwise stated in writing, price and delivery terms are F.O.B. origin (site of shipment), as defined in Incoterms 2000, and such prices do not include sales, use or other taxes or any export package cost, transportation, freight handling charges, export/import license fee, customs duties and the like, all of which shall be paid by Purchaser. Unless otherwise agreed to in writing, delivery dates are estimates only, and PDC shall not be liable for any damages, consequential or otherwise, resulting from the failure to deliver the goods by a particular date.

Custom Products

Precision Dynamics Corporation (PDC) has the capability to produce custom wristbands to your specifications. Please call your local Precision Dynamics Corporation (PDC) sales representative or Customer Service for additional information and assistance at 800-255-1865. Please allow at least 10 working days for new custom orders and 7 working days for repeats after approval of proof.

In the event Purchaser desires to cancel an order, PDC may accept such cancellation in its sole discretion upon cancellation of a custom order. Once a purchase order has been issued, the customer will be responsible for all production charges accrued through the date of notification of cancellation and any product already produced prior to the receipt of cancellation.

Customer assumes sole responsibility for accuracy and use of artwork and agrees to defend and indemnify Precision Dynamics Corporation (PDC) from any and all claims for copyright, patent or trademark infringement relating to customer supplied materials, art work and/or design. By signing/approving any artwork, customer certifies that it is legally authorized to use such designs, logos, trade names, and/or trademarks.

OTHER THAN FOR WARRANTY CLAIMS, CUSTOM PRODUCTS SHALL NOT BE ACCEPTED FOR RETURN.

Tooling, Negatives, Plates, Artwork and Overruns. If Purchaser pays for tooling, negatives or plates (collectively "tooling") then such tooling will be the property of Purchaser and will be maintained free of charge by PDC while being used in production and for twenty four (24) months following the last date of use, after which the tooling will be destroyed, unless otherwise agreed in writing. If Purchaser does not pay for tooling, then any such tooling will be the property of PDC. All artwork submitted by Purchaser is subject to the approval of PDC. PDC will notify Purchaser of any additional charges for retouching or reworking and will bill Purchaser at cost for same.

PDC Return Policy

State Tax is added where applicable. If you are tax exempt, please call Customer Service at 800.255.1865 to place your order by phone.

Stock Products PDC will accept returns under the following conditions:

  • When the customer orders in error and the product is not older than 60 days from the date of invoice. Return freight is the responsibility of the customer. A 15% restocking fee will be assessed for all products. Customer will receive credit for original order, excluding any freight charges.

Custom printed or serialized products are not returnable unless approved in writing within 60 days.

When a PDC error or product defect occurs, if reported to PDC within 60 days from the date of invoice, full credit, including freight, will be issued.

All returns for credit require a written Return Merchandise Authorization (RMA) number from PDC.

No returns will be accepted without a RMA number. The RMA number must have supporting paperwork indicating original purchase order number, PDC sales order number, date of original order, etc. If a return is submitted without an RMA number, product will be refused and sent back to the customer at customer’s expense.

Call tags will be issued for customers with the exception of large shipments or pallets. The decision to issue call tags will be based on the reason for the return for large shipments or pallets.

Merchandise must be returned in full boxes, original packaging and in good condition as determined by PDC at its sole discretion.

Authorized returns must be received by PDC within 30 working days from the date of RMA issuance.

If there is any loss or damage at the time of delivery, it is essential to note it on the delivery receipt. Any concealed damage should be reported to the delivering carrier within 15 days. Keeping the entire package is necessary until after the carrier issues a concealed damage inspection report.

Warranty

Products sold are of merchantable quality at the time they are delivered, and are manufactured in conformance with PDC’s specifications, drawings, or other descriptions; and that PDC conveys good and marketable title to them upon completion of sale.

PDC warrants against defects in material, workmanship, design, and manufacturing. PDC further represents and warrants that the products will conform to the specifications, drawing, and samples furnished by PDC and will be safe for their intended use.

If any products are defective and a claim is made, Precision Dynamics Corporation (PDC) will replace the defective products. Precision Dynamics Corporation (PDC) will bear all costs of returning and replacing the defective products.

To the maximum extent permitted by applicable law, Precision Dynamics Corporation (PDC) disclaims all other warranties, expressed or implied, including but not limited to implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose with respect to the products.

Precision Dynamics Corporation (PDC) makes no other warranties other than those expressly provided for herein. In no event and under no circumstances whatsoever shall PDC and Purchaser be liable to each other for any indirect, special, or consequential damages, whether foreseeable or unforeseeable and whether based upon lost goodwill, lost resale profits, loss of use of money, work stoppage, impairment of other assets, or otherwise and whether arising out of breach of warranty, breach of contract, strict liability in tort, negligence, misrepresentation, or otherwise, except only in the case of personal injury where applicable law requires such liability.

General

The invalidity or unenforceability (in whole or in part) of any provision, term or condition hereof, will not affect in any way the validity and enforceability of the remainder of such provision, term or condition, or any other provision, term or condition. These Terms and Conditions may not be modified, terminated or repudiated, in whole or in part, except in a writing executed by the authorized representatives of PDC and Purchaser. PDC may, at its sole option, treat any attempted modification, termination, or repudiation to which it does not assent in writing, as a breach of these Terms and Conditions. Upon any breach by Purchaser, or failure by Purchaser to comply with any of these Terms and Conditions, or if Purchaser becomes unable to conduct its normal business operations (including inability to meet its obligations as they mature), or if Purchaser becomes the subject of any proceeding under any state or federal bankruptcy law or other law, or makes any assignment for the benefit of creditors, PDC will have the right to immediately cancel or terminate any and all agreements with or obligations to Purchaser relating to sales of the goods, in whole or in such part, which may result in the nonshipment or cancellation of Purchaser's pending or future order(s) and/or termination of Purchaser's relationship with PDC, and to recover from Purchaser damages for breach (excluding consequential damages) and any unpaid installments due shall become immediately due and payable. All remedies in these Terms and Conditions will be cumulative, and not alternative or exclusive, and will be in addition to all other rights and remedies provided by applicable law. The exercise or failure to exercise any remedy by PDC will not preclude the exercise of the same or other remedies under these Terms and Conditions. PDC will not be deemed to have waived any provision of these Terms and Conditions or any breach by Purchaser of any provision hereof, unless specifically set forth in writing and executed by an authorized representative of PDC. No such waiver by PDC will constitute a waiver of such provision or breach on any other occasion. PDC shall not be responsible for any failure to fulfill its obligations hereunder due to causes beyond its reasonable control, including without limitation, acts or omissions of government or military authority, terrorist actions, acts of God, shortages of materials, transportation delays, fires, floods, labor disturbances, riots or wars. These Terms and Conditions, and the transactions contemplated hereby, will be governed by, construed and interpreted in accordance with the substantive laws of the Wisconsin (excluding the Convention on Contracts for the International Sale of Goods) without regard to its conflict of laws rules. Any legal action with respect to any such transaction must be commenced within one year and one day after the cause of action has accrued. These Terms and Conditions, together with any quotation, order acceptance, or invoice subject to these Terms and Conditions, constitute the entire agreement and understanding of PDC and Purchaser. PDC assumes no liability except as expressly provided in these Terms and Conditions.

Shipment and Delivery Times

When ordering online, choices of shipping methods and associated costs are given. Please allow approximately 3-7 business days for ground transit depending on your location. Next Day Air and 2nd Day Air are also available. Products ship from distribution centers in California and Wisconsin.

Arbitration

Any and all disputes arising under or relating to these Terms and Conditions and the transactions contemplated hereby shall be determined by binding arbitration in Milwaukee, Wisconsin in accordance with the International Arbitration Rules of the American Arbitration Association, and be conducted in the English language.

  • When ordered in error and if returned in less than 60 days of the date of invoice, freight prepaid by the customer. A 15% restocking fee will be assessed.
  • When shipped in error by PDC, and returned within 30 days from date of invoice, for full credit, including freight.

Ethics and Privacy Policies

PDC is a Brady Corporation Business.  Brady Corporation has a global Code of Ethics Policy (the “Policy”), which governs the behavior and relationships between Brady’s employees and its customers, suppliers and distributors. The Policy can be viewed at www.bradyethics.com, under the Code of Conduct tab. If you believe that a PDC or Brady employee’s conduct violates the terms of the Ethics Policy, please report the violation by using the confidential website (www.bradyethics.com), telephone number or fax line as outlined on page 5 of the Ethics Policy. Any personal information submitted by Purchaser during any sale shall also be governed by the Privacy Policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Sites. 

These Terms and Conditions may be modified by pre-established written contracts between Precision Dynamics Corporation (PDC) and its Customers.


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